Refund Policy

Introduction

At TradePro Academy, we are committed to providing high-quality trading education and ensuring your satisfaction with our courses. We understand that circumstances may arise where you need to request a refund for a course purchase. This Refund Policy outlines the terms and conditions for refunds on courses and other products offered by TradePro Academy.

By purchasing a course or other product from TradePro Academy, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

30-Day Satisfaction Guarantee

TradePro Academy offers a 30-day satisfaction guarantee for all our courses. If you are not satisfied with your course purchase, you may request a refund within 30 days from the date of purchase, subject to the terms and conditions outlined in this policy.

To be eligible for a refund under our satisfaction guarantee, you must:

• Request the refund within 30 days of the purchase date
• Provide a detailed explanation of why the course did not meet your expectations
• Have completed no more than 30% of the course content

Refund Eligibility

Eligible for Refund

• Course purchases within the 30-day refund period that meet our satisfaction guarantee criteria
• Technical issues that prevent access to the course content and cannot be resolved by our support team
• Duplicate purchases (where the same course was unintentionally purchased twice)
• Courses that are substantially different from their description on our website

Not Eligible for Refund

• Requests made after the 30-day refund period has expired
• Courses where more than 30% of the content has been accessed or completed
• Bundle purchases where individual components have been extensively accessed
• Requests based on factors outside our control (e.g., lack of time to complete the course, change in personal circumstances, or market conditions)
• Purchases made using promotional discount codes greater than 50% off the regular price
• Services that have already been delivered, such as one-on-one coaching sessions that have taken place

Course Bundles

For course bundle purchases, the refund eligibility is determined based on the access and usage of the individual courses within the bundle. If you have accessed or completed more than 30% of any individual course within a bundle, the entire bundle becomes ineligible for a refund.

Partial refunds for individual courses within a bundle are not available. Refund requests for bundles are evaluated based on the bundle as a whole.

Special Promotional Offers and Discounts

Courses purchased with special promotional discounts greater than 50% off the regular price are not eligible for refunds unless there are technical issues that prevent access to the course content.

Limited-time offers, flash sales, and other special promotions may have specific refund terms that differ from our standard policy. These terms will be clearly communicated at the time of purchase.

How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@tradeproacademy.com with the subject line "Refund Request"
2. Include the following information in your email:
   • Your full name
   • Email address used for the purchase
   • Order number or transaction ID
   • Course name(s) for which you're requesting a refund
   • Date of purchase
   • Detailed reason for the refund request
3. Our support team will review your request and respond within 3-5 business days

You may also contact our support team by phone at +1 585-214-8699 during our business hours (Monday through Friday, 9:00 AM to 5:00 PM Eastern Time) for assistance with your refund request.

Refund Processing

If your refund request is approved, we will process the refund within 10 business days from the date of approval. Refunds will be issued to the original payment method used for the purchase.

Please note the following regarding refund processing:

• Credit card refunds typically take 5-10 business days to appear on your statement, depending on your credit card issuer
• PayPal refunds are usually processed within 3-5 business days
• Bank transfer refunds may take up to 10-15 business days, depending on your banking institution

Once a refund is processed, you will receive a confirmation email with the details of the refund.

Course Access After Refund

Upon approval and processing of your refund, your access to the course(s) will be revoked. This includes all course materials, resources, downloads, and any community or forum access associated with the course.

If you have downloaded any course materials, you are required to delete them from your devices and storage after receiving the refund.

Exceptions and Special Circumstances

We understand that special circumstances may arise that are not covered under our standard refund policy. In such cases, we will review refund requests on a case-by-case basis.

If you believe your situation warrants special consideration, please provide detailed information about your circumstances when submitting your refund request. Our team will carefully review your request and make a determination based on the specific circumstances.

Special circumstances may include, but are not limited to:

• Serious illness or medical condition that prevents course completion
• Family emergencies or bereavement
• Natural disasters affecting your ability to access the course

Documentation may be required to support refund requests based on special circumstances.

Coaching and One-on-One Services

For one-on-one coaching sessions, mentoring, or other personalized services:

• Cancellations made more than 48 hours before the scheduled session are eligible for a full refund or rescheduling
• Cancellations made within 48 hours of the scheduled session are not eligible for a refund but may be rescheduled once at no additional charge, subject to availability
• Sessions that have already been delivered are not eligible for refunds
• No-shows for scheduled sessions without prior notice will forfeit the session fee and are not eligible for refunds or rescheduling

Changes to This Policy

TradePro Academy reserves the right to modify this Refund Policy at any time. Changes to the policy will be effective immediately upon posting on our website. We will notify customers of any significant changes to our refund terms by updating the "Last Updated" date at the top of this policy.

The refund terms that apply to your purchase are those that were in effect at the time of your purchase. Any changes to our refund policy after your purchase will not affect the terms applicable to your transaction.

Contact Us

If you have any questions about our Refund Policy, please contact our customer support team: